I. Cooperation Background
As a leading enterprise in the domestic energy construction sector, China Energy Construction (CEEC) has undertaken numerous national-scale energy projects, maintaining extremely high requirements for the quality, delivery cycles, and service responsiveness of piping products. In a specific large-scale energy project, CEEC required bulk procurement of piping products meeting international quality standards and demanded that suppliers possess rigorous full-process supervision management capabilities to ensure product quality aligns with construction schedules. Furthermore, the project faced urgent supply needs during the Spring Festival, posing a severe test to the supplier’s emergency response capabilities. With its comprehensive quality management system, large-scale production capacity, and rapid-response service team, Shanghai Tianrui Jinbo successfully won the bid, initiating a full-process supervision partnership for large-scale energy projects with CEEC.
II. Core Customer Requirements
Piping products must comply with international quality standards, with strict control over materials, dimensional accuracy, and performance indicators to ensure they meet the safety operation requirements of large-scale energy projects, achieving a 100% qualification rate.
Suppliers are required to cooperate with CEEC in full-process supervision, providing various data and documentation during production, and accepting on-site oversight and inspection by supervisors to ensure the production process is transparent and controllable.
To address urgent project needs during the Spring Festival, production and shipping must be arranged during the holiday period to ensure construction progress is not affected, requiring rapid-response emergency service capabilities.
Provide comprehensive after-sales technical support. Should technical issues arise during pipe installation or use, technicians must be dispatched promptly to the site to resolve them, ensuring the smooth progress of the project.
III. Customized Solutions
Rapid After-Sales Response Mechanism
Establish a 24-hour after-sales response system with a professional technical team on standby. Respond to customer feedback within 2 hours and, if necessary, arrive on-site within 24 hours to provide technical support and troubleshooting, ensuring the smooth implementation of the project.
Full-Process Quality Control System
The company strictly adheres to international quality standards, implementing full-process quality control from raw material procurement to finished product dispatch. By selecting high-quality substrates and utilizing fully automated laser cladding equipment and online non-destructive testing systems, key process parameters are precisely controlled. Final performance testing and visual inspections ensure stable and reliable product quality, with a 100% factory pass rate.
Full-Process Supervision Cooperation Mechanism
Establish a dedicated supervision liaison mechanism, appointing specific personnel for full-process coordination and timely provision of production and testing data. Cooperate with on-site supervision at key production milestones to ensure the manufacturing process is transparent and controllable, meeting the project’s full-process oversight requirements.
Spring Festival Emergency Guarantee Plan
In response to urgent holiday demands, emergency production and service teams are deployed in advance to ensure key positions are manned. Production and logistics arrangements are optimized to ensure timely delivery of urgent orders without affecting project schedules.
IV. Cooperation Results
Zero Defects in Product Quality: Through rigorous full-process quality control and supervision cooperation, the company successfully completed the bulk delivery of piping for this large-scale energy project. All delivered products were inspected by CEEC and third-party testing agencies, achieving a 100% pass rate. They met international quality standards in terms of material, dimensional accuracy, and performance indicators, fully satisfying the project’s safety requirements.
Recognition for Emergency Response: During the Spring Festival, the company’s emergency production and service teams operated efficiently, completing the production and shipping of urgent orders on time to ensure project progress was unaffected by the holiday. CEEC spoke highly of the company’s rapid emergency response capabilities and sent a formal letter of appreciation, affirming the company’s product quality and service standards.
Establishment of Long-Term Partnership: Based on its outstanding performance in this project, Shanghai Tianrui Jinbo successfully became a long-term supplier for China Energy Construction. Subsequently, the company has continued to supply piping for multiple CEEC energy projects. Both parties have engaged in deep cooperation across technical R&D, product supply, and service support, achieving a win-win situation. Furthermore, this cooperation has become a landmark case for the company in the energy engineering sector, providing a strong reference for expanding to other clients in the industry.
